When does my order ship?
All orders require 1-2 business days of processing time prior to shipping. If the order is processed before 12:00 pm PST, all cleared orders will be shipped out the same day, depending the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
What are the shipping methods?
Nextech Lighting ships via UPS, FedEx Ground or USPS priority mail.
Do you ship to aparments and P.O. Boxes?
Please input your apartment number at the end of your address and your order will arrive on time without any delay. Failure to do so may result in extra charges by UPS.
Sorry, at this moment, we cannot ship to P.O. Boxes. We can only ship to locations with a physical address.
How much do shipping and handling cost?
Most items qualify for Free Standard Shipping in the 48 contiguous states, USA.
Express Shipping and handling cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you are on the Shipping and Billing page, under Shipping Options, you can select the desired shipping option and the associated estimated cost.
How long does it shipping take?
NexTech Lighting processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend.
• The standard free shipping takes within 3-7 business days, depending on the shipping location.
• The express shipping takes 1-3 business days.
Please note: Do not consider the day an order is placed as day one. Please begin counting from the next business day to get an accurate expectation of delivery time.
Nextech Lighting is not responsible for shipment delays that might occur. Please plan ahead when placing the orders online to ensure timely delivery.
What happens if my package is lost or damage?
Damaged products from handling must be claimed with the respective freight carrier (UPS/Fedex/USPS). We are not responsible for any damages caused during shipping and handling of the package. If it is a manufacturer's defect, please read our return policy at the bottom.
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please contact us to resolve the issue.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out. You can track your packages by going to carrier website.
Can I modify my order during shipment?
Once an order has been packaged and processed, we cannot modify any orders. We also cannnot re-route or modify any packages once the order has been shipped out.