Return Policy

 

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days. Buy with confidence. We stand behind our products. All returns are subject to our return policy We will gladly accept returns under these conditions:

• Please call Nextech Lighting Corporation at (866)478-6775 or contact us via the "Contact Us" page and have us approve your return and issue you a Return Merchandise Authorization (RMA) number. Nextech will not accept returns without a RMA number, materials without one will be sent back at sender's expense. RMAs are valid for 15 days, within which time the return item must be received by Nextech.

• Non-defective item: You may return most new, unopened, unused, uninstalled items sold by NexTech Lighting within 30 days from the invoice date for a refund. A minimum 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, such as ordering the wrong item and/or change in item preference. Please include a copy of your invoice. If you do not have the invoice, please include a note with your order number and RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, warranty cards and instructions.

• Defective item: If an item is defective, we will gladly accept defective exchanges or refunds on products within 30 days of the purchase date. Please obtain a "RMA" number.

• If you are experiencing a problem with an item, simply follow the manufacturer guidelines for getting the item repaired or replaced. You may also contact NexTech for additional information or manufacturer's information.

• Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.

• Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear the risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted. NexTech Lighting will not reimburse the cost of shipping the item back to the warehouse.